If you need access to your account, you'll need to contact your admin.Ĭan't sign in to view your admins? Try contacting your organization's help desk, IT department, or management team for further help.ĥ. You should also receive an email letting you know. If this is the case, you'll see an error message when you attempt to sign in or create a new account. If you're a non-admin Dropbox Business team member, your admin can suspend your account. If the admin of your team has set a new password requirement, you'll need to reset your password the next time you sign in. Password control allows Dropbox Business admins to set password requirements or reset passwords for your team. Click the gear icon next to the team member's name.ģ.Sign in to with your admin credentials.If you would like help resetting your password, your admin can follow these steps: If your admin has turned on single sign-on (SSO) and you forgot your work password, use the 'forgot password' link on your organization's sign-in page or contact your admin. Also make sure that the email address for your Dropbox account matches the one you use for your organization's sign-in page.

If so, enter your email address and leave the password field blank on Dropbox's sign-in pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices. Contact your admin to find out whether this feature has been turned on. Single sign-on (SSO) lets you access Dropbox in the same way you access other applications at work-by using your organization's sign-in page. Has your admin turned on single sign-on (SSO)? If you're a member of a Dropbox Business account and you're having trouble signing in, here are some things to check:ġ. I'm a Dropbox Business user and I can’t sign in If you're still unable to access your account, contact Dropbox Support. Learn what to do if you received an email with a one-time security code. If we detect suspicious sign-in attempts on your account, we’ll email you a one time security code. Learn more about resetting your password.

If you forgot your password, you can reset it.

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